At Colorant, the attitude towards the customer is not sale-centred, but performance-oriented. We try to make sure that our products perform on the customer’s work floor. Towards that end, we have a technical services cell to offer product-plus inputs. Not only does our technical taskforce make a pre-sale assessment of the compatibility of our products with your processes, it also stays in touch with you to troubleshoot post-delivery problems, if any. The cell also undertakes other activities like process audit to streamline operations at your end.

In India, professionals dedicated to technical services are based at Delhi, Mumbai, Salem and Ahmedabad.

In particular, the technical services team undertakes the following activities:

At customer premises
	Onsite assessment and product / process demonstration
	Process audit
	Technical information
Inside Technical Services lab
	Shade matching
	Sample testing
	Dyes application (product / process) research and development
	Solutions to customer-specific requirements